Incognito Face to Face 2.0: Covert Screening and Assessment
Your employee is about to provide information to a client that may or may not be the correct information; how can you assure that it is?
EXSell’s Incognito Face to Face 2.0 is a covert screening tool used by training, sales, human resources, operations and compliancy departments. At the core is a patent pending application that automatically schedules unannounced customer (played by trained coaches) visits based on your performance standards. The customer/coach tests, evaluates and submits a detailed evaluation that is sent directly to the employee’s manager, Learning Management and/or Human Resource System. Additional training can then be prescribed and tested again through Incognito Face to Face 2.0. If necessary, non-compliant employees can be automatically de-certified or locked out of key systems. Whether launched as a standalone initiative or as part of a larger learning and development strategy Incognito is ideal for customer service, government agencies, retail, healthcare, insurance, banking and lending; any organization that must be compliant or is examined by an external agency.
Incognito Face to Face 2.0. Unlock the power of covert screening in your organization.