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Incognito Phone to Phone 2.0: Covert Screening and Assessment

Did you ever wish you could be a fly on the wall, able to monitor each and every employee’s on-the-job performance? With EXSell’s Incognito covert screening tool, you can.

The Incognito covert screening tool is an application that is used by training, human resources, operations, or compliance departments to systematically conduct face-to-face performance screening for each resource in need of assessment. The Incognito covert screening tool can be launched as a standalone initiative or tied to a larger learning and development strategy.  The Incognito covert screening tool is an ideal covert face-to-face assessment tool for the automotive industry, customer service industry, government, retail industry, restaurant industry, healthcare industry, staffing industry, transportation industry, as well as any other industry that wishes to systematically evaluate employee performance.

At the core of Incognito is a queuing tool that can manually or automatically schedule employees for testing, an evaluation tool with competencies and performance standards set by you, and a customer profile database. Each time a covert screening is conducted, the evaluator will access Incognito and complete an evaluation for that employee.  Upon completing the evaluation, a copy will automatically be sent to the employee’s manager, human resources, or whichever department you deem necessary.

The Incognito covert screening tool can be easily installed into your organization’s existing workflow, finally making end-to-end employee measurement a reality.  EXSell will work directly with your organization to design new business rules around Incognito, consult and recommend the technologies needed to create the optimal screening environment, develop an evaluation strategy that is aligned with your company’s organizational development goals, and conduct comprehensive end-user training to ensure that your administrators are fully proficient and confident in use of your custom Incognito solution.

Incognito Features

  • Administrators can use any Windows or Apple computer to administer the program so long as Adobe Flash is installed (versions 5.0 to 9.0). 
  • Runs on Internet Explorer and Mozilla Firefox.
  • Evaluators can complete assessments using tablet PCs, any Windows Mobile Device, laptops, tablet PCs, and portable PCs.
  • Coming soon to the iPhone, iTouch, and Treo.
  • Covert screening signup can occur automatically through Incognito’s Queue Generation feature, or manually if an evaluator wishes to create an assessment from scratch.
  • Covert screening scenarios are created based on your input about actual customer interactions.
  • Results can be automatically sent to the employee’s manager, human resources department, compliance department, or other.
  • Incognito can be run in an organization of thousands by just one administrative resource, with no coding skills required.
  • Evaluation questions can be true or false, open-ended, multiple choice, scaled, or other depending on your evaluation needs. 

Incognito covert screening tool can be integrated with human resource information systems, customer relationship management systems, lead management systems, security systems, procurement systems, EXSell’s LMS X.5 Learning Management System, and more.

Incognito Phone to Phone 2.0. Unlock the power of covert screening in your organization.

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